State of Louisiana Catalog Contract Authorized Brand Name of Products: Detel Name of Supplier: Detel Computer Solutions Supplier Fein Number : 72-1467887 Supplier Ordering Address: 10434 Plaza Americana Baton Rouge, LA 70816 Supplier Remit-to Address: 10434 Plaza Americana Baton Rouge, LA 70816

Contract Number : 405031
Commodity Number : 20468119428
Delivery, Maintenance, Warranty and Support Plans :

All computer systems purchased from Detel Computer Solutions, LLC are subject to the following guidelines.

• All prices quoted include Delivery, setup and maintenance plans mentioned below, unless mentioned otherwise.
  All workstations receive an 36 Month on site parts and labor warranty unless otherwise noted in pricing or quoted as such.
• Any parts that are replaced prior to the end of the warranty are covered only until the original three years expires.
• All replacement parts carry a 30 day warranty unless otherwise quoted.
• If service on your system is required, we request that you follow certain procedures to enable us to serve you in a timely manner. We have provided you with several options in reporting procedures, but the required information is the same in all.
• Call our toll free number at (866) 338-3511 to report any problems or fill out a Service Request Form online. Please do not contact our technicians directly.
• Once connected to the customer service department you will be required to provide the following:
• Serial #
• Description of problem
• Contact name and number
• location of problem computer.
• After you report the problem, please label the computer you wish to have serviced so the technician can find it easily. You may also fax to us the following form to report service at (225) 952-9432.
• A technician will be dispatched to your location as soon as possible. If the system is not under a Detel Computer Solutions warranty, you will be required to provide a purchase order number prior to scheduling of a service call.

Supplier Contact Email : customer@detel.com
Louisiana Office of State Purchasing Website : http://www.doa.state.la.us/osp/osp.htm
Louisiana OSP Catalog Contract Website (contains general ordering instructions) : http://www.doa.state.la.us/osp/Contracts/Catalog-Intro.htm
General Public Home Page : http://www.detel.com
Online Capabilities : Ability to customize desktops and notebook configurations, place quotes, retrieve quotes and update or modify saved quote configuration.
Internal Search Engine : Ability to search inventory for individual products/components. Search currently not available for computers and notebooks. Users need to register with Detel to avail the Search features.

Please feel free to Contact Us with any questions regarding this information.